The rise of agentic AI – systems that autonomously make decisions and perform actions – presents huge opportunities for businesses. But without a solid data governance strategy, these systems can do more harm than good.
According to a recent article in DataNews, it is crucial that organisations not only have well-managed data. They should also provide clear guidelines and control mechanisms to guide the behaviour of AI systems.
The risks of poor data governance
Without good data governance, you run several risks as an organisation. For example:
- Unreliable or outdated data leading to wrong decisions
- Lack of clarity on how AI arrives at certain actions
- Greater risk of data misuse or attacks such as data poisoning
Moreover, Gartner predicts that more than 40% of agentic AI projects will be discontinued by 2027. The reason? Escalating costs, lack of added value and insufficient attention to risk.
This prediction shows that companies should not just focus on the power of AI itself. The quality of the underlying data and policies around it are at least as important.
How to build trustworthy AI? Start with governance
Self-learning systems can automate many tasks. Yet human intervention remains indispensable. Agentic AI should be able to recognise when it is appropriate to hand over a task to a colleague.
This creates a hybrid model. You combine the speed of AI with the judgement of humans. That creates balance, transparency and control.
Case studies: Agentforce and IttesAI
At Ittes, we apply these principles in our solutions.
Agentforce in Salesforce
Within Salesforce, we implement Agentforce, a powerful AI application that provides real-time support for customer interactions, files and follow-up. Agentforce provides automatic response suggestions, summarises conversations, detects sentiment and helps teams work faster and more consistently.
Yet human control remains essential. We therefore ensure that the underlying data is well-structured, up-to-date and reliable. This keeps AI output not only efficient, but also accountable.
Also read: What we learned about governance at Agentforce.
IttesAI: AI tailored to your business
With IttesAI, our proprietary AI platform, you build on the data within your organisation. The tools within IttesAI support automatic summaries, social media content creation, transcription processing and real-time insights from SharePoint, among others.
But: we activate those tools only when the data management is right. We always start with structure, access, consistency and governance. Because only then does AI deliver value without risk.
📘 Read more? Want to know how to implement AI responsibly in your SME? In our AI white paper you can read how to get started in a structured way. With the necessary focus on data governance.
Want help setting up a good data structure or deploying AI safely? Feel free to contact us.
